FAQ
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What is your terms of payment?
T/T, L/C, Escrow, Moneygram, etc. Which payment method can choose, you can communicate with our commercial manager.
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What is Eathu Metals's payment term?
We will have different payment methods according to different products
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What normal cooperation processes does Eathu Metals have?
Eathu Metals has a 9-step cooperation process including understanding needs, custom solutions, production, and after-service to ease sourcing.
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What are the processes involved in forging production?
Forging blanks undergo processes like blanking, heating, die forging, trimming, etc., followed by inspections, heat treatment, cleaning, and further adjustments to ensure quality.
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Can I have a trial order or samples only for several pieces at Eathu metals?
Eathu Metals offers OEM service. Different products vary in weight. Whether it's free or not needs confirmation with the business manager.
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Can Eathu Metals open molds for us to manufacture new products for free?
Eathu Metals customizes comprehensive services for old customers with free mold opening. New customers can choose payment in advance or large orders for this free service.
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Can Eathu Metals provide after-sales services?
Eathu Metals has an experienced after-sales service center offering technical consulting, goods tracking and quality assurance for an easier purchasing experience.
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How can I know the process of my order?
After ordering from Eathu Metals, customers can regularly get production videos/pictures and can join via video calls to know real-time production status.
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Return Replenishment Restocking Policy
Eathu Metals's service purpose is to make it easier for you to purchase the metal products you want. We can negotiate together to find a win-win solution.
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What information should I give to you for inquiry?
For guardrail, handrail, concrete precast & OEM products, supply specs or drawings, state reqs.